FAQS

General

How much space does the lift require in my home?

The lift has a small footprint of just 1040mm x 850mm for the "Mirage" 2 person lift. As the shape of the lift is not a rectangle but D-shaped, the lift is more flexible, has inherent strength and can fit in to more places.

What impact does the lift have on my home?

The lift has very little impact due to its size and unlike invasive alternatives such as stair lifts or hydraulic lifts, your home will still look and feel just the way you want it, but with the benefits of having a safe, discreet and compact alternative to stairs.

How noisy is the lift?

The lift does not use hydraulics or loud mechanical equipment, instead the lift uses a unique electric motor drive system that is located discreetly on top of the lift car and is very quiet.

How many people can fit into the lift?

Each model of lift can take up to two people with the exception of the Wheel Chair model which is designed to take a Wheel Chair only.

How many different models of the lift are there?

We have 4 different lift models: "Mirage" which is a standard 2 person lift, Walk Through, Wheel Chair and Roll through.

Can the lift travel more than two floors/levels?

Our lifts are limited to just two floors at this stage, but you have the option of multiple lifts to service more than two floors. These can be placed creatively around the home, or if your property is split level, we can modify a lift to suit.

How does the lift work?

The motor fits within the lift compartment and travels with it. As the lift travels up it picks up the cover lid of the upper floor which then becomes the lift lid and takes it to the top of the run. On lowering, the lid is left behind sealing the upper floor, preventing anything from falling through the opening.

How long does the lift take to the install?

Standard installation usually takes no more than two days.

What is the delivery lead time for a lift?

The current lead time for one of our lifts, will depend on the model required and any custom alterations, but a standard lift can be delivered within 2-4 weeks.

What other features are available with the lift?

Fold down Seat, is a popular option and allows the user to sit while travelling between floors or as a convenient shelf for goods.

Interior Grab Rail, in addition to the hold to run control, a grab rail is available to offer increase security for the user. This is used predominantly to assist moving when entering or leaving the lift.

Remote Controls, supplied with every lift are two remote control units, which provide call send features. Users can operate the lift without travelling in it, allowing the lift to be used as a dumbwaiter to move heavy or awkward items between floors.

Internal LED Down Lights, the internal lights are programmed to turn on once the user has entered the lift and remain on until the user has left the lift.

Coloured guide rails, a different colour may be chosen for the guide rails at an extra cost for powder coating.

Can I have a demonstration of the lift?

Yes, definitely. We can arrange for you to view a lift at a time that suits you.

How much does a lift cost?

Please contact your local distributor for a current quote. Compared with the cost and inconvenience of moving home, the Residential Lift home lift is cost effective and it is an investment that will add value to your home.

Can I get a GST exemption?

The Australian Taxation Office has made a ruling that the lift is GST exempt.

Can you give me more information?

Yes, we can mail both a DVD and brochures to you with more information or if you cannot find what you are looking for in our FAQs, please email us.

Is there room for a seat?

should a guest need a seat, you can use a small chair inside the lift or we can fit it with a fold down seat.
See below image for reference.

What if I need to hold on?

We can install a Hand rail.
See below image for reference.

Safety

Our lifts are manufactured to Australian Standard AS 1735-15 which covers the range of safety features that are expected in Australia.

What happens in a power failure?

In the event of a power cut to the home the lift is equipped with an evacuation device which allows the user to slowly lower the lift to the ground floor and wait until the power comes back on.

What happens if something obstructs the lift?

When the lift is moving, two safety pan sensors are always working to make sure nothing is obstructing the lift as it travels. These are located above and below the lift. So, if a pet or an object were to obstruct the lift as it travels, the lift will stop and can then only move away from the obstruction.

Why is there no door on the lift?

We believe that not having a door makes the lift safer and more convenient for the passenger.

This unique design was specifically created for residential purposes, noting that at times people using the lift may be the only person home. 70 – 90% of commercial lift call outs involve doors. By not having doors we remove the chance of the passenger ever being stuck inside their lift at home.

In addition, not having a door also provides greater access for the user and has less visual impact on the home. There is no requirement in the lift code for a door and the residential lifts also have several safety features to compensate for this.

How do I control the lift?

The lift is fitted with hold to run controls (manual button) ensuring that the occupants are in total control of the lift at all times.

What is the weight limit of the lift?

The lift is restricted to a carrying capacity of 200kg. If this weight limit is ever exceeded, the weight limit sensors will not allow the lift to travel.

What other safety features does the lift have?

Out of Balance Sensors ensures that the ropes are equally loaded to prevent the lift from travelling if it is our of balance

Fall Arrest Mechanism (grippers), these prevent the lift from falling if the ropes or hoist shaft break.

Safety Lid / Plug, this vital piece of lift equipment is standard with any through the floor lift. It acts as the physical barrier to the opening cut in the floor. This lid or plug is left behind when the lift descends, leaving a safe and neat cover over the opening.

Technical

What Council permission is required to install a lift?

Council approval is not required for installing a lift internally. However, in some States a building permit may be required. Please ask your local distributor.

What is the speed of the lift?

150 mm per second, which is approximately 30 seconds to travel between floors.

How is the lift powered?

The lift is fitted with an electric motor and wire rope system. The lift simply plugs into a standard 10 amp domestic power point and operates like any household appliance. There is no requirement for any hard wiring or additional power source. The lift uses 550 watts which is less power than an electric kettle.

Does the lift require any additional external mechanisms?

Uses a wire rope system. This entire drive system is neatly self-contained within the lift car. Unlike other lifts, all of the mechanics are in one place and hidden from view.

Does the lift require any load bearing walls?

No, the unique guide rail system creates a completely self-supporting structure. The weight of the entire structure and lift is carried in compression through the rails into the floor of the home. The lift does not add any extra weight burden on a home and does not require a lift shaft.

What building works are required?

Unlike conventional expensive lifts, all the lift requires for installation is the appropriate opening cut out in the upper floor trimmed by a builder and made structurally sound. Neither the lower floor nor the upper ceiling needs modifications. The work itself is minimal, and is not time consuming.

To what code does the lift comply?

The Residential Lift Company lifts are fully compliant with all relevant Australian Standards AS 1735-15.

What is the warranty period?

The warranty is for one year. Subsequent to that call-outs or maintenance can be done on your behalf.

How often do I need to maintain the lift?

The Australian Standards Code recommends an annual check of the lift.